Cancellation Policy

Last Updated: July 7, 2026

At Bedoya Marketing, we strive to provide professional, transparent, and reliable services. This Cancellation Policy explains the conditions under which clients may cancel services or projects and the responsibilities of both parties.

By engaging our services, you agree to the terms outlined in this Cancellation Policy.

1. Scope of This Policy

This policy applies to all services provided by Bedoya Marketing, including but not limited to:

Digital Marketing
Social Media Management
Website Design & Development
Branding & Identity Design
Search Engine Optimization (SEO)
Paid Advertising Management
Graphic Design
Content Creation
Business Consulting
Marketing Strategy Services

2. Cancellation Before Work Begins

Clients may request cancellation before any project work has started.

If cancellation is approved before work begins:

Any refundable amount will be processed in accordance with our Refund Policy.
Administrative, banking, payment processing, or other applicable fees may be deducted where permitted by law.

3. Cancellation After Work Has Started

Once work has commenced, cancellation may still be requested; however:

Work completed up to the cancellation date remains payable.
Payments made for completed milestones are non-refundable unless otherwise agreed in writing.
Deliverables completed before cancellation may be provided after any outstanding balance has been settled.

4. Monthly or Recurring Services

For ongoing monthly services such as digital marketing, social media management, SEO, or advertising management:

Clients may cancel future services by providing written notice before the next billing cycle or as specified in the applicable service agreement.
Cancellation becomes effective at the end of the current billing period unless otherwise agreed.
Charges for work already performed during the current billing period remain payable.

5. Client Delays

If a project is delayed due to the Client’s failure to provide required information, approvals, access, or materials:

We may place the project on hold.
Extended delays may require rescheduling based on our production availability.
Prolonged inactivity may result in administrative fees or project closure after reasonable notice.

6. Cancellation by Bedoya Marketing

We reserve the right to suspend or cancel services where:

The Client breaches contractual obligations.
Payments remain outstanding beyond agreed terms.
The Client engages in abusive, unlawful, fraudulent, or unethical conduct.
The requested work violates applicable laws or third-party rights.
Continuing the engagement would expose either party to legal or operational risk.

Where appropriate, completed work up to the cancellation date may be delivered once all outstanding payments have been received.

7. Third-Party Services

Cancellation of third-party products or services—including domain names, web hosting, software subscriptions, advertising spend, premium assets, or platform fees—is subject to the terms and policies of the relevant provider.

Bedoya Marketing cannot guarantee refunds or cancellations for charges imposed by third parties.

8. Project Reactivation

If a cancelled or inactive project is later resumed:

A new timeline may be established.
Additional fees may apply to reflect changes in scope, scheduling, or resource allocation.
Previous quotations may no longer be valid.

9. Force Majeure

Neither party shall be responsible for delays or cancellations resulting from events beyond reasonable control, including natural disasters, government actions, internet outages, labor disputes, pandemics, or other unforeseen circumstances.

10. Changes to This Policy

We may update this Cancellation Policy from time to time.

Any changes will be posted on this page together with the revised “Last Updated” date. Continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions regarding this Cancellation Policy or wish to request the cancellation of a service, please contact us using the contact information provided on our website.

We will review your request promptly and work with you to achieve a fair and professional resolution whenever possible.