Refund Policy
Last Updated: July 7, 2026
At Bedoya Marketing, we are committed to delivering high-quality marketing and business solutions. As many of our services involve customized work, strategy, creative development, and professional consultation, this Refund Policy explains when refunds may or may not be available.
By purchasing any of our services, you acknowledge that you have read and agreed to this Refund Policy.
1. Services Covered
This policy applies to all services provided by Bedoya Marketing, including but not limited to:
- Digital Marketing
- Social Media Management
- Website Design & Development
- Branding & Logo Design
- SEO Services
- Paid Advertising Management
- Graphic Design
- Content Creation
- Business Consulting
- Marketing Strategy Services
2. Non-Refundable Services
Due to the nature of professional and customized digital services, the following payments are generally non-refundable once work has commenced:
- Consultation fees
- Strategy development
- Branding and logo design
- Website design and development
- SEO implementation
- Graphic design
- Content writing
- Advertising campaign setup
- Social media account setup
- Any completed milestone or approved deliverable
3. Project Cancellation by the Client
If the Client decides to cancel a project:
Before Work Begins
If no work has started, a refund may be issued after deducting any applicable administrative or transaction fees.
After Work Has Started
Once work has commenced, refunds will generally not be provided for work already completed.
The Client remains responsible for payment of all completed work and approved project milestones.
4. Monthly Marketing Services
For recurring monthly services:
- Clients may cancel future services by providing prior written notice according to the applicable service agreement.
- Payments for the current billing period are generally non-refundable once work has begun.
- Cancellation will apply to future billing cycles only.
5. Third-Party Costs
The following expenses are non-refundable once incurred:
- Advertising platform charges
- Domain registrations
- Hosting services
- Premium software licenses
- Stock images, fonts, videos, or templates
- Payment gateway fees
- Third-party subscriptions purchased specifically for the Client
These costs are charged by external providers and are outside our control.
6. Approved Deliverables
Once the Client has approved any design, website, campaign, document, or other deliverable, it is considered accepted.
Approved work is not eligible for a refund.
7. Dissatisfaction with Services
If the Client is dissatisfied with any aspect of our services, we encourage them to contact us promptly.
Where reasonable, we will make good-faith efforts to address concerns through revisions, adjustments, or other mutually agreed solutions before considering any exceptional refund request.
8. Exceptional Refunds
Refund requests outside this policy may be considered at our sole discretion where exceptional circumstances exist.
Approval of such requests does not create an obligation to approve future requests under similar circumstances.
9. Processing of Approved Refunds
If a refund is approved:
- It will be processed using the original payment method whenever reasonably possible.
- Processing times may vary depending on the payment provider or financial institution.
- Any non-recoverable payment processing or banking fees may be deducted where permitted by applicable law.
10. Policy Changes
We reserve the right to modify this Refund Policy at any time.
The most recent version will always be published on this page together with the updated revision date.
Continued use of our services after any changes become effective constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions regarding this Refund Policy or wish to discuss a billing matter, please contact us using the contact information provided on our website.
We are committed to resolving concerns fairly, professionally, and as promptly as reasonably possible.